Frequently Asked Questions
Customer satisfaction is our priority!
Find below the frequently questions asked and if you are still unable to find your question, don’t hesitate to contact us.
Can I order over the phone?
At the present moment we do not offer a phone order service. You can access our e-commerce at www.sportsactionusa.com or visit us at any of our locations in many South Florida malls.
How can I check the status of my order?
When you place an order, we will provide automatically to your registered e-mail a tracking number with the order confirmation details. If you did not receive, please check your e-mail/spam folder, or reach us at email@example.com so we can provide you a copy of your order. Customers can also login in our site www.sportsactionusa.com with your registered username and password at any time to check the status of your order.
How long does it take to receive my order?
The delivery date of your order depends on the shipping method selected at checkout. If you select free standard shipping, it will be delivered within 7-10 business days. Please, note that deliveries are usually much faster, but that depends on various factors that we can’t guarantee as of today. If your order delivery date is past due and you haven't received your order, please contact us immediately at firstname.lastname@example.org
Will Sports Action charge sales tax on my order?
If you are located in Florida a 7% sales tax will be added to your order. No tax is charged to any order placed outside of Florida.
Why doesn't the tracking number work?
If you are having any problem with your tracking number, contact us at email@example.com and we promise to do our best to solve any issue related to courier and carries.
USPS says my order was delivered but I did not receive it. What can I do?
If this unfortunate situation happens, please contact us at firstname.lastname@example.org. We promise to do our best to solve any issue related to courier and carries.
How can I cancel my order?
You can cancel your order at any time as long as the order hasn't been shipped. Please contact us at email@example.com and we will proceed with cancelation and refund process. If your order has been shipped, you will need to follow the return policy procedure.
How can I change my order?
If you would like to make a change on your order, please contact us at firstname.lastname@example.org . If you order has been shipped, you will need to follow the return policy procedure.
What if my order has the wrong values? Or my discount or coupon wasn't corrected applied to my order?
If by any reason your card was charged with an incorrect amount, contact us at email@example.com. We will analyze the situation and a refund will be issued following our refund policy, when applicable.
My payments are not being approved. What should I do?
If your order does not go through, please contact your banking service provider, or try another method of payment in our e-commerce. We use some of the best and more reliable payment technologies and companies to avoid issues like that. But please, any questions, do not hesitate to contact us.
Do Sports Action USA work with back orders?
We apologize but we do not do back orders. Refer to our webpage for product availability.
When will Sports Action USA charge my a credit card for an order?
Your credit or debit card will be charged the authorized amount at the time you place your order.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
If you receive an authorization failure message when placing an order, please make sure you have entered the right information for your credit card. If the problem persists, please contact your banking service provider. We use some of the best and more reliable payment technologies and companies to avoid issues like that.
Is it safe to use my credit card on Sports Action USA website?
Sports Action USA operates together with leading online banking service agencies guaranteeing the safety of both your credit card and personal information. You can check that on our home-page.
Is it safe to use my debit card on Sports Action’s website?
Sports Action operates together with leading online banking service agencies guaranteeing the safety of both your debit card and personal information. You can check that on our home-page.
What forms of payment Sports Action USA accept?
Sports Action USA accepts credit or debit payments from Visa, MasterCard, Discover and American Express.
What are the costs?
Sports Action offers free standard ground shipping 7-10 days, at no cost for our customers. Valid only inside USA.
What if I find the same item on another website at a better price?
Sports Action USA works very diligently to have competitive prices for our customers. At the moment we do not price match policies.
Does Sports Action USA carry specifics brand/size/color/width?
To check for a specific brand/size/color or width, please refer to our online store www.sportsactionusa.com to check for product availability.
How can I find out more information about a specific item that is not on the website?
If you need more information regarding one of our products, please, do not hesitate to contact us at firstname.lastname@example.org.
We will do our best to provide that information for you.
The size/color/width I want is currently out of stock. Can Sports Action notify me when the item is available?
Sports Action is constantly updating its inventory. Please refer to our e-commerce to check for product availability.
Can I make a purchase from outside the U.S.?
Sports Action does not offer international purchase services. We apologize for any inconvenient.
Does the Sports Action sell gift certificates?
Gift certificates are not available at the moment.
There is a Sports Action’s catalog?
For product availability please refer to our site www.sportsactionstore.com